FAQs

Yes, we offer phone appointments. Contact our team in Nowra (02) 4421 6500 or Sanctuary Point (02) 4443 9970 to schedule a suitable time.

An accountant will call you approx. 5-10 mins after your scheduled appointment to conduct the tax interview. Upon completion, an admin team member will issue your taxation return for approval via our Bosco Vault and email your invoice via email.

If you are a new client please download a New Client Information form (located in ‘#4. Resources’ section below) and provide your Tax File Number and Photo ID.

Unfortunately, we do not have the facility to take our fee out of your refund. Payment of fee(s) will need to be made before tax return(s) can be lodged with the Australian Taxation Office.

Providing your employer has supplied your income details to the ATO – yes, we will able to access your income statement.

Once a return is lodged with the ATO it can take up to 28 days to process. On average, the turnaround is approx. 1.5 – 2 weeks.

Upon completion of the ATO processing your return, you will be issued with a Notice of Assessment via your MyGov account. A copy will also be issued via your Bosco Vault, alternatively if you do not provide an email address it will be posted to you.

The Bosco Vault is a way of sharing documents (ATO correspondence, tax receipts etc) and approving documents (eg tax returns, quarterly BAS etc.) between Bosco Accounting and our clients in a secure environment.

• Our Admin team will create a Bosco Vault for you using your contact email address currently on file. (NB, the vault requires a unique email address for each client.)
• An email will be sent to you containing a link to access the Bosco Vault. You can bookmark the link to your browser for reference.
• Upon following the prompts to get your Access Code and signing into your Bosco Vault, you will be able to easily review documents (taxation returns, BAS etc) assigned to you.

Having problems signing in to your Bosco Vault?

Check with our Admin team which mobile number the Access Code is being sent to.

1. Locate the document we have sent to your Vault by clicking on the document name.
2. Review the document.
3. Click the ‘Sign Document‘ icon/button to digitally sign the document.
4. Enter your name.
5. Click ‘Sign and Close’ icon.

1. Locate the document we have sent to your Vault by clicking on the document name.
2. Review the document.
3. If you wish to reject the document click the ‘Reject Document’ icon/button.
4. Enter your name and add a comment to explain reason for rejecting.
5. Click on the ‘Reject and Close’ icon.

1. Click on the ‘Upload Documents‘ icon within your vault.
2. Add the file you would like to share.
3. Click the blue ‘Upload’ icon.

If you are a new client, please download and complete the New Client Details & Authority To Act form and return to our office (along with your photo ID) before your scheduled appointment.

Alternatively, please attend your appointment 10-15mins early, and ensure you bring along your TFN (Tax File Number) and Photo ID to allow enough time for our admin team to setup and prepare for your appointment.

To help prepare for your upcoming tax appointment we have compiled a checklist of income received and claimable deductions. Download the Tax Checklist here to bring along to your appointment.

If you own a property (or multiple properties) that you receive income from throughout the financial year, this handy Rental Property Worksheet checklist will help you prepare for your upcoming tax appointment.

Download the Rental Property Worksheet, detail your income and expenses and bring along to your appointment.